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PCCW and its affiliates shall not be responsible or liable for: (i) any charges or expenses incurred in connection with any mobile data, Internet and/or Wi-Fi connection for the “Talk Live” and/or (ii) any inherent failures or fault of your computer or mobile device or any operating system, software or applications in your computer or mobile device.Unless our prior written consent has been obtained, you must not, directly or indirectly, sell, reproduce, distribute, modify, display, prepare derivative works, reverse engineer any content or any part of this “Talk Live” (including any emoji) or otherwise use the same in any way for any public or commercial purpose.which may be or is unlawful, illegal, deceptive, abusive, harassing, indecent, obscene, vulgar, repulsive, seditious, offensive, threatening, defamatory, discriminatory, inappropriate, menacing, religious or political material, likely to encourage crime, disruption to public order, violence or hatred, unsolicited or authorised advertising or promotional material, or unauthorized material.(ii) include or show any image or text.(i) use “Talk Live” for any purpose or.To access or correct your personal data, please contact the Privacy Compliance Officer by writing to GPO Box 9896, HK or sending an email to You undertake that you will not: You may decide whether to provide your personal data or information but your failure in providing such the same may cause us to be unable to process or address your enquiries.

We may also be ordered by regulatory bodies, government authorities and courts of law in different jurisdictions to disclose the Data in order to comply with legal obligations and duties imposed on us.

Any personal data or information provided by you or collected by us during your use of “Talk Live”, is collected, used and retained, all in accordance with the requirements of the Personal Data (Privacy) Ordinance and the Privacy Policy Statement of HKT Group () for the purposes of processing and handling your enquiries and service subscriptions, general customer service and quality management. You may need to disclose your personal data or information to facilitate our handling of your enquiries.

If you have logged into your account when using “Talk Live”, please ensure you log out from your account immediately after every “Talk Live” session for security reasons.

“Talk Live” supports video chat, where you will see and hear our agent through our camera and microphone by default once the session starts, while your camera is default to be off all the way. You may end your current use of “Talk Live” and/or co-browsing by clicking the “End session” button at the top right corner or closing your browser window at any time.

Our representatives will have access through “Talk Live” to view and access your web session on the Website. Prior to a co-browse session, our representative will ask your permission to co-browse.

(b) initiate a screen sharing of his/her screen with you in order to provide you with live assistance to navigate the Website and address your customer service enquiry.

(a) access and view your active web session at now.com (the “ Website”) together with you and.

During your use of “Talk Live”, our representatives may:.

Request for access to or correction of your personal data can be made by contacting the Privacy Compliance Officer by writing to GPO Box 9872, GPO, Hong Kong or sending an email to (please specify “Now Player – Live Chat”). You may decide at your own discretion whether to provide your personal data or information but your failure in providing such the same will cause us to be unable to process your enquiries. Any personal data or information provided by you or collected by us during the live chat, is collected, used and retained, all in accordance with the requirements of the Personal Data (Privacy) Ordinance and the Privacy Policy Statement of PCCW Media Limited (which can be viewed at ) for the purposes of processing and handling your enquiries and service subscriptions, general customer service and quality management. To facilitate our handling of your enquiries, your personal data or information may be required and your conversation with us through the live chat will be recorded. If you have logged into your account when using this Live Chat, please ensure you logout from your account immediately after every Live Chat session for security reasons.